Privacy Policy Statement (GDPR Compliant)
Same Day Couriers Direct is committed to respecting and protecting your privacy.
Introduction
This Privacy Policy Statement explains what personal data we may collect and how we might use your personal data. It also explains reasons we may need to disclose your personal data to others and how we store your personal data securely.
Our website may contain links to other websites, which are provided for your convenience. We are only responsible for the privacy practices and security of this website and not external websites. You should therefore check any other linked website’s privacy policies.
This policy may be subject to change, so you are advised to check our website regularly for any further changes.
Who Are We?
Same Day Couriers Direct is a courier service based at: Crown House, 27 Old Gloucester Street, London WC1N 3AX.
How the Law Protects You
Data protection laws (GDPR) state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and to contact you for customer service purposes.
How Do We Collect Personal Data From You?
We receive information about you, when you use our website, complete forms on our website and if you contact us by phone, email or otherwise in respect of any of our services.
Your personal data may automatically be collected when you use our website, including but not limited to, your IP address, device-specific information, server logs, device event information and location information.
What Type of Data Might We Collect From You?
The personal data that we may collect from you may include your name, address, email address, gender, date of birth, phone numbers and payment information. In addition we may collect, demographic information such as preferences and interest.
How Do We Use Your Data?
We may use information about you in the following ways:
- to provide you with access to our services
- to comply with our contractual obligations we have with you
- to help us identify you and any accounts you might hold with us
- to enable us to review, develop and improve our website and services
- to provide customer care, including responding to your requests if you contact us
- to carry out marketing and statistical analysis
- to notify you about any changes to our website and services
- to provide you with information about services that you request from us, or where you have consented to be contacted for such purposes
- to inform you of any new service or price changes
Retention Periods
We will keep your personal data for the duration of the period you are a customer of Same Day Couriers Direct. We shall retain your data only for as long as necessary in accordance with applicable laws. If you do not login to our website or use our services for a period of 4 years then your personal data will be deleted.
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your subscription or services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. However, we assure you that your personal data shall only be used for the purposes stated herein.
Who Has Access to Your Personal Data?
We process your data for administration, billing, support and the provision of services. Management and staff employed by Same Day Couriers Direct may have access to your data for the process of conducting business related activities only.
Third Parties
We do not sell, rent or share your personal data to third parties for marketing, advertising or any other purposes.
We may however, pass your personal data to third parties for the provision of services on our behalf (for example processing of payments). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes by any third parties.
We may need to share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Same Day Couriers Direct, our customers, or others.
Your Rights
Under data protection legislation (GDPR), you have several rights regarding the use of your personal data, as follows:
The Right of Confirmation and Access
You have the right to obtain confirmation from the data controller appointed by Same Day Couriers Direct, as to whether or not personal data concerning you is being processed or stored. You also have the right to request a copy of this information. You have the right to be informed of the appropriate safeguards relating to any transfer of your data to any international company.
Right to Rectification and Erasure (Right to be Forgotten)
You have the right to ask us to correct any inaccurate data or to complete any incomplete personal data that we may hold.
You have the right to request that we erase your personal data without delay where one of the statutory grounds applies, so long as the processing is not necessary. If you request us to erase your personal data, then this means that our business relationship with you will end as we cannot provide our service without processing your data.
Right of Restriction of Processing/Right to Object
You have the right to object, on grounds relating to your particular situation, at any time, to the processing of personal data concerning you. You also have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether we have legitimate grounds to continue to do so.
Right of Data Portability
You have the right for certain data you have given us to be provided to you in a structured and commonly used electronic format (for example, a MS document, XLS file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.
Automated Individual Decision-Making, Including Profiling
You have the right not to be subjected to a decision, based solely on automated processing, including profiling. We do not process any personal data in this way.
How to Exercise Your Rights
If you wish to contact us in respect of any of your rights as described above, please send an email to: ops@samedaydispatch.co.uk – We will respond to your request free of charge and usually within 30 days.
How to Complain About the Use of Your Data
If you wish to complain about how we have handled your personal data, including any of the rights outlined above, you can contact us by email or in writing to: Same Day Couriers Direct, Crown House, 27 Old Gloucester Street, London WC1N 3AX.
Accessing and Updating Your Data
You must ensure all your details, including but not limited to, name, address, phone number, e-mail address and payment details are kept up to date at all times. All changes should be notified to us directly.
Where We Store Your Personal Data
All information you provide to us is stored on our secured computer systems, which are protected by firewalls and anti-virus software programs. From time to time, your information may be transferred to and stored on other storage media and kept securely at our business premises. By providing your data to us, you agree to this transfer and storage.
Please note: As the transmission of information via the internet and email is not completely secure, we cannot guarantee the security of your data during transmission, therefore any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
Any sensitive data (payment details for example) are encrypted and protected.
Liability
We agree to take all reasonable measures to protect your data in accordance with applicable laws and in accordance with our Terms and Conditions.
Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with, which may include, and is not limited to, notifying the Relevant Supervisory Authority.
Contact Us
Please email any questions or comments you have about privacy issues to us at:
Data Protection Officer
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. If you have any questions about the processing of your personal data, please contact our Data Protection Officer at ops@samedaydispatch.co.uk
Your Right to Make a Complaint
You have the right to make a complaint about how we process your personal data to: https://edps.europa.eu/data-protection/our-role-supervisor/complaints_en
This notice was last updated on 01/06/2019. Should any information provided within this policy be subject to change then this page will be updated to reflect any changes in the law or our privacy practices. However, we will not use your personal data in any new ways without your prior consent.
All requests for information relating to your personal data and how we use and process this data will be provided free of charge.