Handing over your valuable, fragile or perhaps sentimental possessions to anyone is not always the easiest thing to do. It’s natural to have a certain unease about the procedure, the what if’s, an element of doubt around safety, security and even integrity. Can you really put complete faith in a courier company? Are employees always honest and trustworthy?
Let’s face it, we’ve all spent an afternoon on tenterhooks waiting for an expected delivery. We’ve all heard of, or experienced unfortunate incidents, where goods have been lost or damaged in transit or perhaps even failed to arrive at all. The very mention of some courier companies is enough to cause panic, wave red flags and send shivers down the spine of any potential recipient. In short, the reputation of the industry has suffered as a result of the inadequate, poor quality service of some of its handlers.
Putting the record straight
Read any newspaper, listen to any news broadcast or chat to a colleague or friend and the outcome is always the same. Bad news travels fast. The media seems to highlight negativity and draw attention to failure, but is that what we really want to hear? Perhaps that’s why we tend to remember the one occasion when things went badly wrong rather than the countless incidents where we’ve received good value, a high quality service or a company or employee has gone the extra mile to ensure satisfaction.
Read any newspaper, listen to any news broadcast or chat to a colleague or friend and the outcome is always the same. Bad news travels fast. The media seems to highlight negativity and draw attention to failure, but is that what we really want to hear? Perhaps that’s why we tend to remember the one occasion when things went badly wrong rather than the countless incidents where we’ve received good value, a high quality service or a company or employee has gone the extra mile to ensure satisfaction.
The truth is that many professional, established courier companies, such as Same Day Couriers Direct, are passionate about providing excellence. They know the qualities which differentiate the high calibre from the mediocre and they’re dedicated to providing clients with a comprehensive first class service they can rely on.
With that in mind, we’ve put together a few pointers on what to look for – the qualities and attributes you should consider when choosing a courier company.
Performance and experience
Experienced shipping professionals understand the complexities of the business. For any parcel, package or consignment to reach its destination safely, securely and on time, there are often certain logistics to consider. Weather difficulties, highly populated shipping destinations, health and safety constraints – all of these are crucial to accomplishing a smooth delivery. An experienced courier company recognises likely pitfalls in advance and has solutions in place to overcome them. They know the ins and outs of providing a premium delivery service.
Flexibility
Depending on the time of day required or distance involved, many couriers offer both same day and overnight deliveries. Others take extra care with tailor made delivery options ensuring vehicles are specifically suited to the tasks involved or providing systems to monitor the progress of orders. For peace of mind, reassurance and convenience is at the heart of any professional courier company and they should always offer flexible solutions.
Reliability
Hand in hand with flexibility, reliability must be guaranteed. However large, small, fragile, or complex your consignment may be, the best courier companies not only get it right every time, but they do so in a fast and secure way. They recognise and value the fact that punctuality is vital, it keeps the wheels of industry turning and any time delays could have economic penalties or life threatening consequences.
Value for money
Whilst the old adage ‘you get what you pay for’ does have an element of truth about it, it’s also important to compare delivery costs properly and to fully understand terms and conditions of carriage. Are there any hidden charges you may be unaware of, for instance? Will you end up paying far more than you originally thought? Shop around. Clarity and openness is key, and a professional courier company will take time to explain their pricing policy, give competitive yet realistic quotations and then follow up on their promise.
Whilst the old adage ‘you get what you pay for’ does have an element of truth about it, it’s also important to compare delivery costs properly and to fully understand terms and conditions of carriage. Are there any hidden charges you may be unaware of, for instance? Will you end up paying far more than you originally thought? Shop around. Clarity and openness is key, and a professional courier company will take time to explain their pricing policy, give competitive yet realistic quotations and then follow up on their promise.
Exceptional quality of service
If you’re unsure of the best shipping options for your goods, an experienced courier company will take the time to discuss options with you. They’ll help you understand the differences between vehicles, carriage conditions, packaging, pricing and delivery options to ensure you receive the best value, service, and experience possible.
Finding the right courier company
Finding the right courier company is a vital business decision – one you can’t really afford to get wrong. Remember, you’re investing in the reputation of your business and require expert collaboration. You need the right team! Same Day Couriers Direct see ourselves as an extension of your business. It’s a tried, tested and proven strategy which has mutual benefits.
Our invaluable industry experience encompasses many commercial sectors, yet the common factor each of our customers rely on is that all-important trust and respect. Clarity, openness, integrity and honesty are our watchwords. We’ve built our company around them and it’s enabled us to maintain high quality trading relationships with a growing database of local, national and international clients.
Same Day Couriers Direct respond to individual needs. We offer tailor made delivery solutions which fit around your business, your schedules and commitments with guaranteed peace of mind. The vehicles we use are equipped with the latest safety and security equipment and processes, adhering to appropriate transportation regulations, and with full route tracking capabilities. This means it’s easy to track the progress of deliveries and know exactly when they’ll arrive at their destination.
Furthermore, we’re always happy to discuss shipping options, prices, services and the best methods of delivering your consignments. We take time to listen, advise, and provide industry specific solutions to all delivery requirements. Same Day Couriers Direct go the extra mile – a dedicated, professional and passionate courier service where you, your company and your needs are always at the forefront of all we do.
Give us a call on 0333 772 1010 or leave us a message through our ‘Contact Us’ page. We’d be delighted to hear from you.