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The impact of technology on the courier industry and how companies are using it to improve their services

Close up of checking a package using portable information device

There are several ways in which technology is changing the courier industry. With technology featuring prominently in our everyday lives, we are incredibly reliant on it working effectively, so it can be catastrophic when it fails. This is especially so for businesses that need their systems and infrastructure operating at maximum capacity to ensure customer satisfaction and profitability.

Time-critical IT deliveries

We work closely with the IT and Technical industries, delivering time-sensitive IT equipment, cabling and spares in our range of fully equipped and temperature-controlled vehicles. Our delivery staff are trained and competent to handle fragile electronic equipment and to do so in a manner that maintains the security of the equipment and the company with whom we are contracted.

We understand that a microchip can be as vital to business success as a mainframe computer, so when you need a secure, fast and reliable delivery of IT equipment, we can help. Because we tailor our quotations to suit your exact requirements, you will never pay over the odds when we deliver your technology for business.

Courier technology

In addition to keeping the IT and technology industries moving with our rapid and secure deliveries of IT equipment and infrastructure, we embrace all forms of courier technology to improve the delivery of our own service.

Our vehicles are fitted with real-time communication technology to allow us to communicate effortlessly and legally with our drivers whilst they are on the road. The trackers fitted to each vehicle allow us to accurately predict arrival times and plan diversions should routes be particularly congested or closed.

We believe that digitising and automating much of our systems allows for increased efficiency, so we have enabled digital signature capture for collections and deliveries and barcode scanning for ease of sorting consignments. Through the use of our collaborative workspace, any of our team can easily apply updates to any order, providing customers with the information that they need, whenever they need it.

Summary

Technology for business has had a significant and positive impact on the courier industry. It has created unprecedented change to the urgency of same-day delivery services and increased the ease with which we can automate simple manual processes to deliver a streamlined and reliable service.

By working with the industry and incorporating technological advances into our business model, we believe that we can remain at the cutting edge of logistics delivery services in an ever-evolving world.

Our team receives regular training to ensure that they are comfortable operating our tools and processes so that our customers always receive the excellent levels of customer service that they have come to rely on.

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